Refund & Cancellation Policy

Material Orders

Cancellation by Customer

• Before dispatch: Full refund, no charges
• After dispatch: Refund minus logistics cost
• After delivery: Subject to return policy (see below)

Cancellation by Supplier

If a supplier fails to accept an order within 4 hours, the order is auto-cancelled and you receive a full refund. Suppliers who cancel repeatedly face penalties and suspension.

Returns

• Return windows vary by product (check product page for details)
• Construction materials (cement, sand) are generally non-returnable once opened
• Damaged or wrong products can be returned within 48 hours with photo evidence
• Refund is processed to the original payment method within 5–7 business days

Labour Bookings

Cancellation by Customer

• More than 10 min before: Free cancellation
• Within 10 min of scheduled time: 25% cancellation fee
• After worker arrives: 50% fee + travel charges

No-Show by Worker

If the assigned worker doesn't show up, you receive a full refund automatically. The worker receives a penalty.

Quality Disputes

If you're unhappy with work quality, raise a dispute within 48 hours. Our team reviews evidence and resolves within 7 days. Partial or full refunds may be issued depending on the case.

Refund Processing

• Refunds are always processed to the original payment method (RBI mandate)
• UPI refunds: 1–3 business days
• Card / Netbanking refunds: 5–7 business days
• If the original method is unavailable (e.g., card expired), we'll contact you for alternatives

Contact

For refund queries, email support@oyemistri.in with your order/booking number.